I too experienced an complete nightmare of the flight with them. I stuffed out their 1500 word complaint type by slicing it all the way down to The purpose that even I didn't fully grasp what I had gone through.
There was no gate Completely ready for us and we waited a hour ahead of one particular was All set. Which was not what we envisioned.
I used to be lucky sufficient to be on board American Airlines Flight #32 (LAX – JFK) on labor working day….my partner And that i were being seated separately…we experienced a Loss of life within the family members and ended up likely to nyc for a funeral…….
I recognize that it may be some time prior to USAIR and American software will probably be synched. But, there is no basis for your brokers being so disconnected.
I had been on maintain with reservations a number of situations for pretty extended periods of time. 1 AA reservations and just one agent advised me it would Expense me an extra $189.00 to fly out upcoming morning then mentioned that flights had been booked future working day.
Now and again you find a person who definitely do The task They may be compensated to complete. I not simply located a single , I found various at American Airlines .When touring 01/25/16 from St. Louis Mo. to Ft Lauderdale I remaining my black canvas Ralph Lauren polo keep on in the gate, I was not permitted from the airplane to retrieve it as the door was shut plus the jetway eradicated.
I used to be scheduled for just a flight leaving Ronald Reagan Airport to Columbus Intercontinental Airport these days, boarding at two:forty two departing at 3:50. Me and a few Many others , sitting in the assigned gate, in no way read the boarding announcement. At the time we realized individuals had been boarding went for the gate and have been turned away. It had been three:04 PM after we had been told this. Brain you the gate just shut two minutes prior and we sat and viewed the aircraft front of us for one more twenty minutes. Individuals ended up even now dropping off bags and boarding the plane . When requested why we will’t board the airplane, we were being chastised because of the team for not listening. The gate was crowded, and noisy. I am able to show you we couldn't hear your team.
American Airlines,I'm so let down !!! I had such a difficult time with my disabled child!! You shed my stroller seat belt, i needed to stroll many of the way on the airport holding my four decades previous daughter…and following standing 1 hour for the baggage assert they explained to me to phone your customer service ,guess what? They might’nt do just about anything!! it proceeds? unbelievable!!!
On 7/19/2013 I flew through American airlines from Columbus Ohio to Las Vegas Nevada. We experienced a layover in Dallas Tx, at your Fort Well worth airport. I had the worst knowledge I've ever experienced with the American Airlines representatives there and when I termed purchaser service they were no help either. To start with, a single within your Reps sent us to the incorrect gate; I needed to check with a consultant exactly where our flight could be departing from for the reason that a gate variety was not on my boarding move. We went on the gate instructed and were being despatched to the incorrect gate, due to the fact we have been at the incorrect gate we did not listen to our departing flight facts leading to us to overlook our flight. We went towards the counter asking for a status of our flight for the reason that we had listened to nothing, one particular AA attendant within the station was not willing to seem anything up simply because she was typing or carrying out another thing. I discussed to her that it absolutely was critical mainly because we could skip our flight. She didn’t treatment. Regardless that there was a lengthy line of people waiting to speak with the only AA rep obtainable. I waited in line for so long as I could, I then observed an AA agent walking by and I finished her for help, she stated there was almost nothing she could do and sent us to another AA desk. We went to that desk and we ended up told our aircraft was appropriate there outdoors on the brink of acquire off Which they'd not let us to the plane mainly because when they called the AA Reps within the airplane and request them to wait for us it will make All people nuts?
I want a credit for any flight we skipped from Phoenix to Spokane. We skipped the flight as it took us so lengthy to obtain thru customs. We were flying from Mazatlan and heading thru customs in Phoenix.
I had been trying to get ticket for 15 calendar year aged son and couldn’t use website for he was considered minor. I referred to as consumer service and she assisted me with airline purchase. I especially requested if I necessary to cancel if I could in just 24hours. This attendant reported Certainly. I found out four hrs later on The key reason why son would wish to fly was cancelled. I called again to cancel the flight the attendant explained to me I couldn’t terminate flight and it was a nonrefundable ticket. I explained to her circumstance as said above she said she couldn’t do anything at all. I questioned for a supervisor, I obtained a single and spelled out the situation, she explained I couldn’t cancel it and get my a refund she was particularly impolite and hung up on me. I termed back to you could check here talk to for one more supervisor and as I used to be conversing with this supervisor she educated me that the last supervisor stated in her file I refused voucher. What at any time a voucher was I wasn't even confident. Then next supervisor told me what she imagined. And so the flight wasn’t cancelled considering the fact that she stated to wait a few days before I make my closing decision and she would wave modifying payment to do so and I shouldn’t have any difficulty.
I'm 62 several years outdated, and was with a flight from Orange County, Ca to Jacksonville, NC. All went well until finally I arrived at Charlotte,NC. Mainly because I had wheel chair assistance I was helped if not I believe I would not are already. Soon after two flight were cancelled on that night I wasn’t seriously positive what I'd personally do. But due to the kindness within your workforce they wheeled me to client service the two situations, And eventually upon acquiring the news that A further flight wouldn't be scheduled until finally the morning from the 3rd they designed sure I had a motel paid for by american airlines which I very much appreciated. Staying by itself was a bit scary, but I manufactured it by way of, and managed for getting back again for the airport at 5:thirty the next early morning. And yet again this flight was cancelled at the same time. At this point I arranged to simply go to a different city. On receiving on that flight there was a electrical fire inside the cabin from the plane, and after getting during the air for around 10 minutes it was turned around and we had been taken off the airplane in a hurry.
I live in NYC and operate in The style business producing 30k a 12 months, so purchasing a $360 flight was an enormous deal for me. I just lately utilized for and been given the AAdvantage charge card since resulting from business enterprise I will now be bicoastal and traveling NYC-LA extremely regularly, which was The explanation for my very last excursion. I are actually traveling AA for a few years And that's why I chose them as my airline of choice for my upcoming bicoastal career. On my last flight #738 on March twenty five 2013 they shed my baggage and it has been above per week now. Due to the character of my flight I'd many valuables in that bag. I'm in Manner and are actually accumulating unusual and pricey parts all over my daily life, a lot of which I introduced with me and have gathered on travels that I have flown with your organization.
you should allow me to know the standing of my refund. initially, i booked aa#2602 from san francisco to chicago on friday, april 29th.